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Terms and Conditions

General Return/Exchange Guidelines

 

       Please contact us at info@alpsmotion.com prior to sending any returns/exchanges back to us.

       All returns/exchanges must include any accessories, documentation, etc., that was originally shipped with the product.

       If your return/exchange includes batteries, please contact us for details on proper shipping procedures.

       Returns/exchanges may take up to 2 weeks to process, not including shipping times.

       You are responsible for return shipping charges that are not related to a defective product or product that was damaged during initial shipping to the customer.

 

15 Days Return Policy – Unused Products Only

Returns are only accepted within 15 days of the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, please contact us at info@alpsmotion.com. To process your return, we require a receipt or proof of purchase. You will be responsible for shipping costs. If the product is received by us in unused and undamaged condition and in its original packaging, we will refund your purchase.

Several types of goods are exempt from being returned, such as gift cards and downloadable software products. These goods are identified on the website and during the ordering process as being non-returnable.

Please do not send your purchase back to the manufacturer.